Anyone can build you an agent. Not everyone hands it over.
At 20 to 200 people you are not standing up an agent team to find out. The real choice is who builds it, and whether the source, the runbooks and the account it runs in are yours at the end.
One build, end to end.
Both columns can produce something that works. They differ on what it costs to get there, and on what is left in your account when the invoice is paid.
Runs in your own cloud account, on your own keys
Source, documentation and runbooks are yours to keep
Knows your business better than anyone outside it
Can be changed the same afternoon, for years
Starts without hiring or borrowing an engineer
Has a number agreed before the work starts
Arrives with retries, escalation and an audit trail already designed
Two cases where you should not buy this from us. If you have engineers with spare capacity and the agent is part of the product you sell, build it in-house and keep the learning. And where one product already covers the whole job, buy the product: below roughly 500 invoices a month with standard documents, Dext at around $25 is the right answer, and we will say so on the call.
Six questions for anyone who wants to build it, including us.
Ask these of every vendor you talk to, and ask them of us. The answers are short. The ones that are not short are the answer.
Whose cloud account does it run in?
Yours, on your own keys. If it runs in theirs, you are renting the thing you paid to have built.
What is handed over, and when?
Source, documentation and runbooks, at the end of the build. Not on request, later, if you ask.
What happens if we stop paying you?
Nothing switches off. If the answer involves a licence key, it was a subscription with a build fee in front of it.
What does it do with a case it cannot decide?
Names the rule, names the person it goes to, and shows you where the reason is recorded. “It handles everything” is not an answer.
How will we know when it breaks?
A specific alert to a specific person. Silent success is how a renamed field upstream costs you a month of records.
What is the number, and when do we get it?
One number, after a scoping call, before any work starts. A range that only resolves after discovery is not a price.
What we hand over.
$2,500 to $5,000, paid once, for a Wurqur built on the systems you already run. More when it has to be built from scratch, because the systems it touches have no API or because nothing may leave your building, and we tell you that number before you commit.
At the end of the build you get the source, the documentation and the runbooks, and it runs inside your own cloud account. There is no licence, no seat and no retainer, so the monthly figure is your infrastructure bill rather than a fee to us.
A Rights Handler and an Evidence Clerk at an HR software company took four weeks of work. What moves the price is on the pricing page.
We have engineers. Should we build it ourselves?
If they have spare capacity and the agent is part of what you sell, yes, and keep the learning in-house. If they are your product team, the first build costs you a quarter of a roadmap, and you would still own the second one either way.
What exactly do we own at the end?
All of it. The source, the documentation and the runbooks, handed over at the end of the build. It runs inside your own cloud account, so the monthly cost is your infrastructure bill rather than a fee to us. Stop paying us and nothing switches off.
Is there a retainer?
No. It is paid once: 50% on signing and 50% on delivery, or ten monthly instalments at 125% of the quote if you would rather spread it. Changes later are quoted like any other build.
How do we know it works before we commit to it?
A week of testing on your own real cases, with the old way still running beside it. That week is part of the build, not an extra, and so are the fixes that come out of it.
Can you work on something we have already started?
Tell us what is running and who built it. Where it is sound we build on it, and where it is not we say so before you spend anything, which is the same answer we would want.